Chief Operating Officer (Remote) – Build the Operating Engine of a High-Growth SaaS Company

About the Company

A venture-backed B2B SaaS company serving thousands of business customers across North America. With a remote-first workforce distributed across US time zones, the company has grown rapidly through product excellence and is now investing in the operational systems, data, and leadership needed to scale efficiently.

Why Join Us?

This is a remote executive role with genuine ownership. You will design how the company operates — its systems, rhythms, and metrics — and partner directly with the CEO on strategy. If you love turning growth-stage complexity into scalable excellence, this is your mandate.

Role Overview

The Chief Operating Officer (COO) will own the company’s business operations, including revenue operations, customer success, people operations, and business systems. Reporting to the CEO, the COO will build the operational infrastructure that supports aggressive growth while preserving the company’s culture and customer obsession.

Key Responsibilities:

• Own revenue operations, including sales operations, marketing operations, and the CRM and analytics stack.
• Lead customer success and support organizations, driving retention, expansion, and net revenue retention.
• Design and implement company-wide operating rhythms, planning processes, and metrics frameworks.
• Oversee people operations, including talent acquisition, performance management, and remote culture programmes.
• Own business systems strategy and integrations across finance, CRM, support, and data platforms.
• Partner with the CEO and CFO on annual planning, forecasting, and board reporting.
• Drive cross-functional initiatives that improve efficiency, speed, and decision quality.
• Ensure compliance and security posture appropriate for enterprise customers, in partnership with legal and security leads.
• Serve as an effective thought partner to the CEO and executive peers on strategy and prioritization.

Requirements:

• 10+ years of operational leadership, including executive roles in B2B SaaS or technology companies.
• Experience operating in remote or distributed organizations at scale.
• Deep expertise in revenue operations and customer-success economics.
• Fluency with modern SaaS metrics, planning frameworks, and systems architecture.
• Proven track record of building and leading people functions or partnering deeply with them.
• Excellent written communication skills — essential in a remote-first environment.
• Bachelor’s degree required; MBA or equivalent experience preferred.

What We Offer:

• Base salary of $220,000–$260,000 plus equity and performance bonus.
• Fully remote within the United States with quarterly team gatherings.
• Unlimited PTO policy with a minimum-vacation expectation.
• Home-office stipend and comprehensive health coverage.
• Direct partnership with the CEO on company-defining decisions.

If you are the operator every CEO wants beside them as they scale, apply today and take the reins of our operating engine.