Chief Operating Officer – Scale Fulfilment and Delivery Across the GCC

About the Company

One of the fastest-growing e-commerce and logistics companies in the Middle East, headquartered in Dubai. The company operates a regional fulfilment network, last-mile delivery fleet, and a technology platform processing millions of orders annually across the GCC, serving both its own retail brands and third-party merchants.

Why Join Us?

Join a company where operations ARE the product. As COO, you will lead the fulfilment centres, fleet, and supply chain that power e-commerce growth across the region, with the investment and executive support to build a truly world-class operational network.

Role Overview

The Chief Operating Officer (COO) will own fulfilment, supply chain, logistics, and customer operations across the network. Reporting to the CEO, the COO will scale capacity ahead of demand, drive unit-cost leadership, and deliver service levels that differentiate the company in a hyper-competitive market.

Key Responsibilities:

• Lead warehouse operations, inventory management, and the fulfilment network across multiple GCC markets.
• Own last-mile delivery performance, fleet strategy, and route-optimization programmes.
• Build capacity plans that stay ahead of order growth, including new site selection and automation.
• Drive unit-economics improvement across cost per order, cost per delivery, and inventory turns.
• Own service-level agreements for delivery speed, accuracy, and customer satisfaction.
• Oversee supply-chain planning, vendor management, and inbound logistics with global suppliers.
• Lead operational technology adoption, including WMS, TMS, and automation systems.
• Ensure health, safety, and regulatory compliance across all facilities and fleets.
• Build and lead a large, multi-national workforce with strong frontline engagement.

Requirements:

• 10+ years of senior operations leadership in e-commerce, logistics, or supply chain.
• Proven experience scaling multi-site fulfilment networks, ideally in high-growth markets.
• Strong command of unit economics, capacity planning, and service-level management.
• Experience with automation, WMS/TMS platforms, and data-driven operations.
• Track record of leading large, diverse frontline teams with strong safety and engagement results.
• GCC or emerging-market experience strongly preferred; Arabic an advantage.
• Bachelor’s degree in engineering, logistics, or business; master’s preferred.

What We Offer:

• Attractive tax-free executive package aligned with the Dubai market.
• Annual performance bonus and family benefits including medical and schooling allowances.
• Relocation support and annual flights home for international candidates.
• The opportunity to build the region’s leading e-commerce operations network.

If operations leadership is your craft and scale is your ambition, apply today to lead this network into its next phase of growth.