Partner Success Manager
Location: Remote | Full-time

Job Overview:

We are seeking a Partner Success Manager to build strong relationships with Accountant and Reseller Partners. In this role, you will help partners maximize the use of our platform, improve workflows, and ensure a seamless customer experience. You will collaborate with product and engineering teams, advocate for partners, and drive feature adoption.

Key Responsibilities:

• Develop and manage strong partner relationships, turning them into long-term advocates.
• Provide expert guidance on platform features like Payroll, Benefits, and Reporting/Analytics to improve workflows.
• Drive adoption of new product features and enhancements.
• Offer high-quality customer support and resolve partner issues with urgency.
• Act as a bridge between partners and product teams to refine and improve offerings.
• Conduct business reviews to ensure partner success in collaboration with Channel AEs.

Requirements:

• 3+ years of experience in a SaaS company, preferably in HCM or payroll.
• Strong background in payroll management.
• Excellent written and verbal communication skills.
• Ability to build and maintain customer or partner relationships.
• Strong time management and problem-solving skills.
• Passion for training and helping partners succeed.

Why Join Us?

Be part of a dynamic team that works closely with industry partners to deliver innovative workforce solutions. This role offers a unique opportunity to shape product development while supporting long-term partner success.

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