Account Manager – Digital Marketing & Web Solutions

Location: [Specify Location]

Job Overview:
A leading digital marketing and web solutions company is looking for an Account Manager to join its Customer Success team. This role focuses on building strong client relationships, enhancing online presence, and driving results through websites and digital marketing solutions.

Key Responsibilities:

• Develop and maintain client relationships to ensure satisfaction and retention.
• Conduct monthly performance reviews and recommend strategic improvements.
• Promote and sell additional digital marketing and website services.
• Analyze website traffic and marketing data to provide actionable insights.
• Collaborate with internal teams for seamless client onboarding.
• Address client concerns and provide timely resolutions.
• Maintain accurate records of client interactions and account details.

Requirements:

• 2+ years of customer service experience.
• 2+ years in B2B sales with a proven track record.
• Experience in digital marketing is a plus.
• Familiarity with CRM tools and strong technical aptitude.
• Excellent communication, organization, and multitasking skills.
• Proficiency in Microsoft Office and Google Apps.