Chief of Staff-Colleague Experience Group

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The Chief of Staff-Colleague Experience Group is a critical role, responsible for a broad range of strategic and operational initiatives to support American Express and the Colleague Experience Group (CEG) strategic priorities. This role will report to the Vice President, Chief of Staff (COS) and Colleague Strategic Partner for CEG. The successful candidate will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of operating independently and efficiently. The Director Assistant will also serve as the Colleague Strategic Partner (CSP) to the CEG function, in partnership with the VP COS.

Key responsibilities include:

Provide strategic support on a range of complex projects, advising, consulting, and supporting the CEG Senior Leadership Team (SLT) and key internal and external business partners on strategic priorities.

Act as a central point of contact for initiatives spearheaded by the VP, and for addressing information requests.

Serve as the Colleague Strategic Partner for the CEG function alongside the VP, including thought leadership, coaching and feedback, as well as drive organization talent strategy, leadership development and change management.

Design and lead high quality presentations for strategic topics.

Leadership and management of the office including team communications, market visits and forums and partnering with internal and external stakeholders.

Serve as the lead partner to Finance in managing the overall departmental budgeting and forecasting process.

Manage ad hoc special projects and represent the team on broader CEG related activities.

Qualifications:

Extensive experience in project management and change management including ability to multi-task and handle shifting priorities with time-sensitive deadlines in a complex, fast-paced environment.

Highly motivated self-starter who can drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail.

Demonstrated organizational excellence and ability to influence and drive results.

Exceptional qualitative and quantitative problem-solving skills and ability to use data to develop insights and inform decision making (issue identification, problem structuring, analysis, development of recommendations).

Proven ability to exercise the utmost discretion when handling confidential matters.

Highly collaborative and able to develop and build relationships across all levels of the organization to drive results.

Exemplary written and verbal communication skills, including strong Microsoft office skills (PowerPoint, Excel).

Bachelor’s degree or higher in Business Administration, Human Resources Management, Organizational Psychology, or equivalent, with 8-10+ years relevant experience.
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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