Job Description
Kanoo Travel – United Arab Emirates, Dubai state
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About the job
Kanoo Travel is the market leader in Middle East travel services, delivering new products and opportunities to travelers across the region. The Kanoo family’s involvement in air travel goes back to 1935 when the company provided refueling facilities in Bahrain for Imperial Airways seaplanes end-route to India and Australia. With a network of offices in Bahrain, Saudi Arabia, United Arab Emirates, Oman and Qatar, Kanoo Travel offers a unique level of geographical spread to its valued corporate and retail clients in the gulf.
Main job responsibilities:
1. Develop and Manage relationship with all stakeholders and clients
2. Customer relationship management.
3. Conducting ‘ninety days focus plan’ and reporting on the outcome to Quality Section at Area Management
4. Minimize outstanding and average collection period
5.Develop short- and long-term strategies for the maintenance of account
6. Ensure smooth running of the implants & overall operations and undertake contingency planning if required.
7.Deployment, management and utilization of all resources including associates that are assigned to the account
8.Recommend training programs for Kanoo Travel associates assigned to the account.
9. Extend assistance to all assigned associates in negotiations with airlines and other suppliers
10. Generate management information reports and submit to Area Management periodically.
11. Attend meetings as and when called by the Senior Management.
Experience, skills and qualifications required:
Minimum 5 years’ experience of profit center management with a strong background in the travel industry
Fluent in Russian/ Chinese (written and spoken) to effectively communicate with Russian/ Chinese speaking clients with Strong command of English communication skills
Proven experience in developing and managing relationships with stakeholders and clients.
Excellent interpersonal and communication skills to build rapport and maintain client satisfaction.
Knowledge and experience in minimizing outstanding and average collection period. Ability to develop strategies for maintaining accounts and ensuring timely payments.
Understanding of financial reporting and ability to generate management information reports.
Experience in overseeing the smooth running of travel operations, including implant management with strong organizational and planning skills to develop short- and long-term strategies.
Ability to adapt to changing circumstances and undertake contingency planning if required with strong analytical and problem-solving skills to address challenges in the travel industry.
Proactive approach to identifying and resolving issues in a timely manner with the ability to provide updates, share insights, and contribute to strategic discussions.